US Dollar
Hello and welcome to the Shipping and Delivery Information page!
You can purchase your items online and they are shipped directly to your doorstep. Shipping is based on weight to all lower 48 states in the USA. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery method. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Cost
| Service | Locations | Delivery Schedule | Cost per Shipment |
|---|---|---|---|
| USPS First Class |
United States of America | 2-8 days | Varies by location |
| USPS Priority Mail |
United States of America | 1-5 days | Varies by location |
| USPS Priority Mail Express | United States of America | 1-2 days | Varies by location |
| USPS First Class Mail International | Most countries Worldwide | May take up to 30 days | Varies by location |
| USPS Priority Mail International | Most countries Worldwide | Usually 1-3 weeks | Varies by location |
| UPS/Fedex/other methods on request | Worldwide | Varies | Varies by location |
International Buyers
Cost Varies with buyer location
Please know your country's laws before purchasing as we cannot be responsible for customs delays and/or seizures (for example: certain items such as assisted opening knives cannot be shipped to some countries). Any import/customs fees are paid by the buyer. Once shipped, USPS First Class can take 2 to up to 6 weeks for delivery. Priority International can take 1 to up to 4 weeks. The fastest method is Express Mail Service which arrives normally within 7-10 days. Please be patient with the Postal Service if you choose First Class or Priority. If your package has not arrived yet and it has been weeks, please go to your local post office and ask about your package, most of the time it is there waiting.
Additional Shipping and Return Info
Shipping time
We normally ship within 24 hours, although orders placed on Friday will be shipped on Monday.
Returns
Kanetsune USA offers a 30 day return policy for refund on purchases. Please contact us to arrange a return or replacement for damaged or defective merchandise. You can send the item back to us with the invoice and a brief reason for the return. Returned items must be unused, in the original condition, and in the original packaging. We may charge a 10% restocking fee if the return is not due to our error.
Properly Packaged
For an item to arrive undamaged is the desire of every buyer. We do our best here on our end to ensure that this happens every time. Have no concerns about your knife or other item being properly packaged as they will be appropriately handled and wrapped. We take care that the factory knife box is also properly packed to ensure that it arrives undamaged as well. Here we understand the importance of all items that go along with a collectible knife, including the box and papers.
Carriers
While USPS is our most common carrier used, customers occasionally ask us to ship via UPS or Fedex. If you would like to chose another service, please ask.